Terms & Conditions

To secure your reservation:
To secure your reservation, you need to inform Jakada Tours Egypt of your request. A company representative will contact you to explain and finalize your request and then send the itinerary for final confirmation. You must confirm all details and pay the entry fee to the Jakada Tours Egypt agency by transfer or credit/debit card (Visa or MasterCard).

Changes made by the traveler:
Any changes made to the original booking will be subject to availability. If the full payment has already been made and the voucher is issued, administrative fees will not apply except for airline tickets.

Payment and Booking Policy:
We offer an entry fee of just 20% to guarantee your reservation, including hotel, cabin, domestic flights, and other relevant services. The rest of the amount can be paid up to two days before you arrive at the final destination or in cash upon arrival at your leading tour. Your reservation will be a risk-free investment.

Payment via credit card:
For payments via credit card, according to the regulations of our bank, a document is required to allow the deduction of the amount on your credit card by our finance department, see:

• A signed authorization letter to Jakada Tours Egypt, allowing you to withdraw the required amount from your credit card. The signature must match what appears on your credit card and passport.

This document must be sent by email to Jakada Tours Egypt or delivered to our representative upon arrival at the airport, otherwise, we will not be able to proceed with your request.

Installment payment via monthly deposit:
Jakada Tours Egypt offers a new payment plan to settle the value of your trip, cruises, and other tour packages. Through monthly payment in installments, you can pay the agreed amount up to 6 months before the date of travel. If there is still a balance due, you can make the payment upon arrival at the final destination (by credit/debit card or cash).

Cancellation Policy (Not included for high season):
Cancellation requests must be sent by fax or e-mail to provide the company with written confirmation that your reservation must be canceled.

If you decide to cancel your trip, the following rate table will apply:

From the date of booking up to 61 days before the date of your arrival, 10% of the total tour price will be charged.
Between 60 and 31 days before your arrival date, 25% of the total tour price will be charged.
Between 30 and 15 days before your arrival date, 50% of the total tour price will be charged.
Between 14 and 1 day before your arrival date, 100% of the total tour price will be charged.

Also, airlines charge fees for domestic and international flights subject to the airline’s terms and conditions at the time of booking.

Circumstances of force majeure:
Jakada Tours Egypt offers a flexible range of cancellation policies in case the government or airline issues any notice from the country of departure or final destination. If this happens, we will refund the amount paid for the tour package or, in some cases, your payment will be available as a voucher that can be used in any of the destinations in which we operate. You can make use of the voucher on any reservation made within 12 months. Reservations will be adjusted to reflect these travel credits automatically. Only flight cancellation fees will be charged, according to the airline’s cancellation policy, and bank surcharges applied to the deposit amount paid.

Here at Jakada Tours Egypt, we prioritize your well-being and safety above all, and for this reason, we have adapted our cancellation policy to reflect our values.

Cancellation Policy for Christmas, New Year, and Easter:
If you decide to cancel your trip, the following rate table will apply:

• From the date of booking up to 61 days before the date of your arrival, 25% of the total tour price will be charged.
• Between 60 and 31 days before your arrival date, 50% of the total tour price will be charged.
• Between 30 and 15 days before your arrival date, 75% of the total tour price will be charged.
• Between 14 and 1 day before your arrival date, 100% of the total tour price will be charged.

Also, airlines charge fees for domestic and international flights subject to the airline’s terms and conditions at the time of booking.

Refund:
Refund is normally made to the same account and using the same payment method used at the time of purchase. No refund is possible in the event of the customer’s absence with a reservation already made. Refunds are made only by the payment method performed by the customer at the time of booking.

Accommodation / Lodging:
Unless otherwise stated, prices are based on two people sharing a double room. Rooms for individual occupants are available for an additional fee. Hotels are named as an indication of quality and rooms can be booked at other establishments of equal or similar quality. Published prices include tariffs and other costs at the time of publication and are subject to change without notice.

Domestic flights:
We quote the approximate value of flights with approximate times. Flight requests with specific schedules or changes to reservations already made may result in changes to the total package price.

Responsibility:
The Company acts only as an agent for travelers, whether by rail, boat, aircraft, or any other means of transport and does not assume responsibility for injuries, illnesses, damages, losses, accidents, delays, or irregularities towards the individual or property resulting directly or indirectly from any of the following causes: weather, acts of God, events of force majeure, acts of the government or other authorities, wars, civil unrest, labor disputes, riots, thefts, mechanical breakdowns, quarantines or standard acts, delays, cancellations or changes made by any hotel, carrier or restaurant. No liability is accepted for any additional expenses.

Special requests:
If the customer has any special requests, they must inform the agency at the time of booking. The agency and its suppliers will try to satisfy such requests, but as these are not part of the contract, the company will not guarantee the fulfillment of these orders, including for pre-reserved seats. If the agency confirms that a special order has been taken into account or passed on to the supplier or refers to it on the confirmation invoice or elsewhere, this is not a guarantee to fulfill it. The customer will not be specifically notified if a special request cannot be fulfilled. The agency does not accept reservations that are subject to the fulfillment of any special request.

Children Policy, child sharing room with parents:
– Policy 1: for Nile Cruises packages and hotels

• Under 2 years old: free
• Under 6 years old: 25% discount on the total price of the tour.
• Under 12 years old: 50% discount on the total price of the tour.

All children over 12 are considered adults.

If your tours include domestic flights or ferry, an extra fee will apply for each child

– Policy 2: for tours and shore excursions

• Under 6 years old: free
• Under 12 years old: 50% discount on the total price of the tour.

All children over 12 are considered adults.

If your tours include domestic flights or a ferry, an extra fee will apply for each child.

Tipping is a way of expressing satisfaction for the good services provided by the team and this will be highly appreciated by them. You can tip as you wish. Remember that tipping is not mandatory.

Complaints:
If you have any complaints while at your destination, notify the company (Jakada Tours Egypt) immediately, as most problems can be resolved quickly. If you think your problem still exists, call the customer service manager. If, when you return home, and you are not satisfied with the service provided, send your complaint to Customer Service.

General terms of use:

• Any dispute or claim arising out of or related to this website will be governed and interpreted by the laws of the Arab Republic of Egypt.
• The Arab Republic of Egypt is our country of residence.
• Minors under the age of 18 are prohibited from registering as a user of this website and are not permitted to transact or use the website.
• If you make a payment for our products or services on our website, the details that you must submit will be provided directly to our payment provider over a secure connection.
• The cardholder must keep a copy of the transaction records and the merchant’s policies and rules.
• We accept online payments using Visa / MasterCard credit/debit cards in AED, USD, EUR, and GBP.
• jakadatoursegypt.com DOES NOT negotiate or provide any services or products to any OFAC sanctioning country (Office of Foreign Assets Control) by Arab Republic of Egypt law.
• H. Multiple transactions/reservations can result in multiple postings on the cardholder’s monthly statement.

Contract acceptance:
The contract consists of the acceptance of the customer’s reservation by the company. The payment of a deposit via bank transfer or credit card indicates that the customer has read and accepted all terms and conditions and agrees to comply with them.

Black Friday offers:
Black Friday offers will be revealed on November 29 by email and our website. Offers are only valid for new bookings made during the Black Friday campaign. Our Black Friday offers can be applied to occasional packages or seasonal holidays. Exclusions may apply.